Disclaimer

Eleven Creations provides this website not as professional advice but as guidelines for convenience only, upon the condition that the user, by receiving or reading the material contained on this website, agrees not to act in reliance upon it without first satisfying himself/herself by independent inquiry or advice as to the suitability, appropriateness, relevance, nature, fitness or purpose, likely side effects or long term effects, accuracy, reliability or otherwise of that material, having regard (without limitation) to the physical condition of the user, and his/her general fitness or medical condition. The user agrees that the user shall not have, make or bring an action, suit, claim, demand or proceedings against Eleven Creations for damages, compensation, losses, costs, expenses, orders or any other legal or equitable remedy should any such material be found to be incorrect, inaccurate, erroneous, defective, deceptive or misleading, whether caused by negligence of Eleven Creations or any other cause whatsoever.

Secure Purchasing

When you purchase goods from Eleven Creations, your personal and credit card details are transmitted over a secure link, using industry standard 128 bit encryption technology, to our secured server. Our server will process your order by processing the credit card transaction and then forwarding only the details of your order and delivery information in encrypted form to our warehouse. Your credit card details are not retained by us. At no time do we transmit unencrypted personal information over the Internet.

Privacy Policy

With over 16 years experience in the adult retail industry, we understand that your right to privacy is of the utmost importance. To that end, we are committed to the protection of your personal information. Any information we collect from you is used only to fulfil your order and enhance your shopping experience. Our privacy policy appears below in detail. You may also wish to look at the related security information we provide.


Return Policy

We thoroughly check and test our products to maintain our high standards. Our item(s) do not leave our warehouse unless they pass our strict product inspections. We insure all of our products are brand new and in perfect working order. If you find that your product is defective in anyway, please contact one of our support staff to discuss the issue. We do not accept or handle any returns without prior discussion and arrangement.

Eleven Creations DOES NOT offer a money-back guarantee. All purchases are final. If a return has been authorised, you must return the product(s) with the original packaging, original owner’s manuals, warranty card and any included accessories, remote control, and/or power cords that came with the product. Due to health and safety regulations, we do not accept/handle products which have been used. All returns will be at the sender’s expense.

Eleven Creations values customer service. We have found the best way to resolve any inquiries is by phone. We do not accept any returned product unless it has been authorised by one of our support staff. To discuss the nature of your return, please call: (03) 9415 7438.

Collecting information

Q: What information do you gather from subscribers to your email update service?

We gather your email address only. We use your email address to send out occasional newsletters about special promotions and new products from this website. You may unsubscribe from this service at any time.

Q: What information do you gather from customers (those making a purchase)?

We gather your name, email address, credit card details and physical address, which are used to process your order. We keep the name and address details in a secure area of our system to make ordering easier the next time you visit. No credit card details are retained.

Q: What if I contact you?

We may keep a copy of any correspondence from you.

Q: Who do you share information with?

We do not sell, trade or rent user information to anyone. In order to transfer payment for your order, your credit card details will be sent in encrypted form to your bank for clearance. No credit card details are stored after this clearance.

Elevencreations.com operates its own warehouses and customer service department. Unlike other online adult retailers, when you shop with us and we fill your order, your details never leave elevencreations.com.

Q: Under what circumstances will you contact me?

If your order, for whatever reason, cannot be shipped within 48 hours, one of our customer service representatives will contact you via email or by phone.

If your order does not contain enough information (eg address details) for us to complete it, one of our customer service representatives will contact you via email or by phone.

You will receive an email confirming shipment of your order. If you have elected to, you will receive occasional email newsletters from us. You may cancel these at any time.

We may contact you and pass on your details to third-parties if we believe you have violated the terms and conditions associated with using Elevencreations.com.au, or, we believe you to be involved in activities harmful to elevencreations.com or other users of elevencreations.com.

Summary

Eleven Creations undertakes that it will never;

• Sell, trade or rent any of your personal details to any other company or organisation.
• Send you promotional email unless you have requested it.

Our business success depends on our discretion and our understanding of the importance of your privacy. If you have suggestions for enhancing our privacy policy, please contact us.

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